In between the Discovery and Generation workshop, Engine helped us destilling the problems and opportunities into 10 project opportunity clusters. Have a look and see! (just click on the image beside)
Discovery stage
December 14, 2007
Discovery workshop- here we come
On December the 6th, we had our first workshop! We started asking participants to share their views on the project and process as a whole. Key points included:
HOPES
• Lots of new ideas
• Make health care more accessible
• A consistent service proposition
• Make the voice of older people a strong voice
• Learn
• Toolkit for community-led transport schemes
• Make something happen!
• More flexibility
• A business plan
• An action plan to work from
• Appoint people to actions
• A strategic approach of local infrastructures
FEARS
• People still not listening to older people
• Just another lovely set of guidelines or talk shop
• Not to manage expectations
• Financial constraints
Participants then discussed most important 'problem areas' on using transport when getting to a GP for instance. Key aspects people brought up included information, access, wayfinding, little or no bus service, timetables, insufficient and inconvenient public transport, just to mention a few.
Two of the participants presented the journey they've prepared for the workshop to the group, highlighting the various challenges and surprises they encountered along the way. Workshop participants were asked to write their impressions down on sticky-notes and post them on the wall. These were categorised into needs, problems and opportunities. The journey ‘touchpoints’ were also collected and posted to identify disappointing and thrilling moments before, during and after each of the individual journeys.
Before closing the session, the group reviewed reviewed the clusters of problems and opportunities that had emerged throughout the workshop in posted sticky-notes and wall-illustrations and were given a final opportunity for comment.
December 03, 2007
Pre-workshop exercise
My journey
In advance of our Discovery workshop (and in order to get the maximum input from all participants) we asked people to complete a 'homework exercise', go on a number of journeys, i.e. a trip to local shop, and record their experiences.
“Some people who are not used to thinking outside the box do not find it easy to get started. Therefore we will give them an exercise to do before they arrive at the first workshop, so they are bringing something with them that they have generated themselves and they are familiar with.” Julia Schaeper, Service Designer at Engine
These 'homework journeys' are for both officers and residents who will all be asked to take a journey before the workshop takes place; so they are at the same level of understanding about what is involved!
